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sornasorna 

Sharing Settings for Case Comments

Hi,

Is there a way to control the sharing settings on Case Comments?

salesforce expertsalesforce expert

its all controlled by parent objects in your case it is the case object. whatever you set the sharing option would apply to child objects too.

 

am i explained to you correctly? let me know!

 

Baskaran

sornasorna

Thanks Baskar. 

 

But from my research on this:

 

If a user wants to add a case comment to a case owned by a different user, then he should have just have read access to the case record.

 

Is that right?

salesforce expertsalesforce expert

Hi Sorna

 

let me brainstorm on this... be right back to you on this tomorrow!

 

Baskaran

sornasorna

Thanks...much appreciated...will keep an eye on this blog for your updates. :smileyhappy: