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moeedmoeed 

Case Comments To Email

I would like to know if there is a way by which when a client gets an update to a case via case comments, they are able to hit reply on their mail client and their reply gets automatically posted to the case.

 

Moeed

NBlasgenNBlasgen

I would like to know this too :)

 

So normally what you do is inlcude the `ref` information and then when you forward it to Salesforce via the Email to Salesforce it should look up the ref number and then copy it to the case as an activity.  But nothing is automatic about that.  I assume it would be fairly easy for you to write an email parser similar to Email2Case (if that doesn't already do it) and have it parse the email for the Case # and then create the proper data entry.  Wouldn't that be nice...
bamminbammin

So does anyone know if this is possible?? This is a basic feature that any service desk should be able to do.