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RoscoeRoscoe 

Mobile FAQ/Training

Hello,

 

We are in process of mobile deployment and need to come with FAQ/training for our help desk (how to... kind of questions).  Is such documentation available? I know I can go to SFDC 'Help & Training', search for similar questions and copy & paste them in a document, but this would be rather tedious.

 

Thank you in advance...

Ispita_NavatarIspita_Navatar

You can make use of the Cases and Solutions, record your queries in Cases and the answers in Solutions , in this way over a span of time you will have a good database of FAQ.