function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
sawansawan 

CTI Integration with TAPI Driver on NEC Aspire switch?

A customer is interested in CTI screen pop in Salesforce from thier NEC Aspire switch - that has a TAPI driver on it.  Here is some info on the NEC Aspire product which talks about the TAPI capability: http://www.necunifiedsolutions.com/main/Solutions/SolSolution.asp?solid=14

 

Couple of CTI integration vendors on Appexchange who have pre-existing generic TAPI connectors say that they can tweak it to work with the NEC TAPI driver.

 

- Does anyone have experience integrating the salesforce CTI toolkit with TAPI? Any known issues to lookout for with TAPI?

- Any specific experience with NEC Aspire?

- NEC Aspire also has another API interface that is mentioned in the above URL - Open Applications Interface (OAI). Does anyone have any experience with that?

 

Any guidance will be appreciated! Thanks!

Chris WoodwardChris Woodward
Hi, sawan! If you have looked on the appexchange, have you seen/checked Tenfold?

Tenfold is a CTI that can integrate Salesforce with NEC Aspire and other NEC models (NEC DXE, NEC SL1100, NEC SV8100, NEC SV9100, and NEC XN120).

Tenfold's key features include click-to-call, a screen pop (caller ID), automatic call logging, a call analytics dashboard, and more.

You can learn more about the integration and you can request a demo through this link:
https://www.tenfold.com/integrations/salesforce/nec