function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
BaloodevilBaloodevil 

Automated outbound calls

I would like to include in my application the ability to have automated outbound calls... not for phone solicitations!  Just for appointment reminders.  Can salesforce or a partner app do that?

*werewolf**werewolf*

There are some partner apps that can do that.  I'd recommend you have a look at Five9.

vbcrlfuservbcrlfuser

The solutions are going to depend highly on your particular flavor of telecom equipment. What type of PBX / phone system are you using?

 

You could for example have Salesforce make a web service call or outbound message call to an endpoint you control that integrates with your PBX to make the call.

 

In Asterisk PBX this would be a simple and dropping a text file in to a directory.Could call someone and play a message. Could call someone and connect them to a thiry party. Limitless possibilities.

 

 

BaloodevilBaloodevil

I'm looking into www.twilio.com to accomplish this functionality.