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Baloodevil
Automated outbound calls
I would like to include in my application the ability to have automated outbound calls... not for phone solicitations! Just for appointment reminders. Can salesforce or a partner app do that?
There are some partner apps that can do that. I'd recommend you have a look at Five9.
The solutions are going to depend highly on your particular flavor of telecom equipment. What type of PBX / phone system are you using?
You could for example have Salesforce make a web service call or outbound message call to an endpoint you control that integrates with your PBX to make the call.
In Asterisk PBX this would be a simple and dropping a text file in to a directory.Could call someone and play a message. Could call someone and connect them to a thiry party. Limitless possibilities.
I'm looking into www.twilio.com to accomplish this functionality.