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SapamrmSapamrm 

Approval process: approval assignment email template sent after rejection

I'm trying to set up an approval process (see screenshot below):

 

 

 

 

I have 1 approval assignment email template which is used for all the approval steps.

For each step there is also a rejection action defined: send an email to the previous approver.

 

Now, when an approver rejects, the following happens:

- an email alert is sent to the previous approver to inform that the record has been rejected= OK

- an email alert is sent to the previous approver to inform that a new record has to be approved (via the approval assignemnt email template) = NOT OK!

 

So when there is a rejection, it's like the rejected record re-enters the previous step of the approval process and the approval assignment email is sent again!

 

Does anyone know how I can prevent this? So at rejection, the "CA temporary rejection" email has to be sent, but nót the "Commercial Agreement: approval request (html)" !

 

 

Thanks in advance!