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Anusha
Re : How to Re-Open a Close Case
Hi Guys,
I'm using Self-Service Portal, in that i have Closed the Case.
Now I want to reopen that Closed Case. Is there any possibility to do this.
Thanks & Regards
Anusha
You cannot do that in self service portal...you have to log a case again, it's easy if you include the first case number or tell your adminstrator to reopen from customer portal.