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Why the section are opening/expanding?

We installed  third party app that is working with cases and when we collapse  section from the cases after 2 to 3 days later the sections expand again and we want to prevent this from happening.

  We are using IE 8.0. Is that a browser issue. Though we have set IE setting as per the SFDC guidelines.





Do you mean you have a custom Visualforce component that is placed in a section on a standard page layout? You can't programatically control how section - it's controlled by each user and remembered the next time they open the same page.