+ Start a Discussion
paul.magpaul.mag 

User Licenses

Hey there first post and thanks in advance for your help.

 

Can anyone let me know what their best practise is when shifting users about.

What do you do when a user goes on maternity leave, is there a way to freeze the user without having to pay X dollars per month for the privilege.

We have many users on a full license but it appears that they actually only need a chatter free license but I can't see an easy way of switching them over.

 

Thanks again for your help

 

Paul

SFAdmin5SFAdmin5

i believe you have to pay for seats whether they are active or inactive users.  you pay for all your seats whether you use them or not.  you also can't downgrade someone from a full license to a cahtter license (though you can upgrade someone from a chatter to a full license).  you'd need to deactivate those users and create new chatter free licenses for them.