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Salesforce Reporting help : My Calls Today
Hi All,
We are using the Safelsforce CTI connector built using the Salesforce CTI Toolkit 3.02.
It works fine ,except that the "My Calls Today" link does not work for us.
When we click on the link, it takes us to Report page, but when the report is run it doesn't give any results.
Are there any specific code changes that we need to do in order for this report to generate results. i.e. any code segment that
needs to be modified in the adapter ??
Or are there any particular Salesforce settings that need to be set, which we might have missed ??
We have an urgent requirement for the My Calls Today link to work
Any help here would be highly appreciated.
Thanks.