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kvingupta1.2949876275969072E12kvingupta1.2949876275969072E12 

VOIP implementation

Hi ,

I would like to implement VOIP integeration in my organization, my requiremet is that if any customer give us a call if it is our contact , so we can directly receive the call through VOIP. I  installed 8*8 virtual office for saleforce.com but struggled to move ahead with the configuration.

 

I am  also not sure what kind of device I need to attach in my PC and whether I need to attach any device or it can work with out attaching any device as well.

 

Can any body help me moving ahead, appeciate any direction on this.

kvingupta1.2949876275969072E12kvingupta1.2949876275969072E12

Thanks for sharing the information, do you have any thing specific to SFDC?

Chris WoodwardChris Woodward
Hello, kvinggupta!

If you're still looking for a software to integrate Salesforce with 8x8 for your organization, I recommend Tenfold, a 3rd party CTI tool.

Tenfold's features include click-to-call that eliminates misdialing of phone numbers, automatic call logging that saves you time by getting rid of useless clicks, a caller ID (screen pop) that shows relevant customer/prospect information, and a call analytics dashboard that can be used for reporting and gamification of call activities.

You can learn more about the Salesforce - 8x8 integration via Tenfold here:
https://www.tenfold.com/integrations/salesforce/eightbyeight