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jr.ax70jr.ax70 

URGENT: Accessing Self service count fields

Hi,

I am trying to simulate the Public Knowledge Database using Solutions module and would like to update the Self service access count/positive count and answer count fields in Salesforce.com through sforce. These fields are not available when I described the Solution module.

Can anyone let me know where I can find these fields so that I can update them based on user responses.

Thanks,

R

 

 

adamgadamg
I don't see them in the describe either, which means they are not available via the API. You might want to check out the non-API public knowledge base stuff to see if that provides a better solution.
jr.ax70jr.ax70

Thanks. I have created custom fields for these fields and that helped.

R

 
Nick @ AKCSLNick @ AKCSL

Hi jr,

did you find a solution to this?

What I want to do, is de-activate self service for contacts based on particular criteria (i.e. expired contracts).

I've posed the question of a mass update of contacts self service status to Sales Force support, but there seems no way to do it currently, maybe it can be done using the API.

cheers

Nick