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ndotl Has anyone implemented the Spring12 Email-to-Case auto-response loop fix?
Page 74 of the SP12 release notes state:
Some Email-to-Case users have experienced an email loop when sending auto-response messages to customers who have
out–of–office notifications enabled. To address this issue, Winter ‘12 includes a new field on the rule entries page for
Email-to-Case auto-response rules. The new field, Reply-toAddress, lets administrators specify the email address to
which any replies to your auto-response messages are sent.
However, I do not see the reply to header in the email response from Salesforce, so (in Java) the From address is used. The from address is the address that triggers case creation on the Email-to-Case Routing (setup) page. So to be clear, in the above mentioned "rules entry page" we have the following specified:
Email Address: noreply@salesforce.com
Reply-to-Address: noreply@salesforce.com
The Sender header is set to "noreply@salesforce.com" but that does not help us. I have tried a different email address in the reply-to-address field but it seems to make no difference. So if any has this working, can you explain what you did differently?
Thanks