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Nani@408 Hi ,
cretate a Image field (with red,yellow,green) on case object when the case doesnot have any casecomments after 24 hours then Image goes to yellow ,after48 hours it should show the red color other wise green should shown.
how to do this.. help me
Thanks in Advance
Nani.
Step1. Create a custom field of data type “Formula”.
Step2.Specify a return type of “Text”.
Step 3. Add an IMAGE function to your formula expression.
See the Sample Image Formula below.
(http://login.salesforce.com/help/doc/en/useful_advanced_formulas.htm#ImageFormulasTitle)
IMAGE(
CASE( Priority,
"Low", "/img/samples/flag_green.gif",
"Medium", "/img/samples/flag_yellow.gif",
"High", "/img/samples/flag_red.gif",
"/s.gif"),
"Priority Flag")
i wrote the Formula field..but how to get the case comments (a comment must be after 24hrs of case created)..i want to display yellow light for only a Case comment i,e commented after 24hrs