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DavidSDavidS 

Nortel BCM 450 CTI Adapter

I was wondering, as it's not exactly clear from the AppEx directory, if there is a CTI adapter for; SF [PE] for Nortel BCM 450.

Please advise, if you have information concerning this.

Thx. 

TopSalesGuyTopSalesGuy

Camrivox's product "Flexor CTI for SalesForce [Tapi Edition]" can integrate with the Nortel BCM. It works really well with the BCM Tapi driver. Info can be found at http://www.camrivox.com/products/flexor-cti-salesforce/

 
DavidSDavidS
Ths vm for your reply.
Chris WoodwardChris Woodward
Hello, DavidS!

Tenfold is a CTI that can integrate Salesforce with Nortel BCM. It actually supports all Nortel BCM and Norstar models.

Tenfold's features include click-to-call which can get rid of useless clicks and misdialing of phone numbers, automatic call logging for capturing all customer/prospect interactions, a screen pop (caller ID) that shows relevant customer/prospect information, and a call analytics dashboard that can be used for gamification of call tasks/activities.

To learn more about Salesforce-Nortel integration via Tenfold, you can check this link:
https://www.tenfold.com/integrations/salesforce/nortel