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catharsis50catharsis50 

Receive updates when service request has been updated.

We have created a custom object to track in-house service requests. Is there a way to receive a notification if the object has been updated, for instances where addional details or action items may be added to the request.

 

Thank you!

Ankit AroraAnkit Arora

I think you can achieve this using workflows.

 

Thanks

Ankit Arora

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Chris DaviesChris Davies

I agree with Ankit you can create a workflow on the custom object Where Name != '' and set the action as email alert:

 

Click here for more details on email alerts

https://na11.salesforce.com/help/doc/en/creating_workflow_alerts.htm