function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
RamzilCleoRamzilCleo 

Live agent Not working

Hi,

 

I have set up Live Agent in my sandbox using this link.

 

http://login.salesforce.com/help/doc/en/live_agent_setting_up.htm

 

But when i open my Service Console App, I can see the Live agent chat window but no buttons are available.

I have done all the set up, chat buttons, agent configurations, deployments and live agent users.

 

Please suggest.

JonAnianoJonAniano

Have you placed the button and deployment code on a web page?  If so, can you provide a link to that page?
RamzilCleoRamzilCleo

Hi I have created one apex page and put the char buttons and deployment code into that.

 

<apex:page>
<body>
<h1>Welcome</h1>
Thank you for contacting customer support

<img id="liveagent_button_online_573Z00000004CDf" style="display: none; border: 0px none; cursor: pointer" onclick="liveagent.startChat('573Z00000004CDf')" src="https://testliveagent.dmsdev.cs11.force.com/liveagentchat/resource/1354700906000/chat_onlinelow" /><img id="liveagent_button_offline_573Z00000004CDf" style="display: none; border: 0px none; " src="https://testliveagent.dmsdev.cs11.force.com/liveagentchat/resource/1354698276000/Chat_Offline" />
<script type="text/javascript">
if (!window._laq) { window._laq = []; }
window._laq.push(function(){liveagent.showWhenOnline('573Z00000004CDf', document.getElementById('liveagent_button_online_573Z00000004CDf'));
liveagent.showWhenOffline('573Z00000004CDf', document.getElementById('liveagent_button_offline_573Z00000004CDf'));
});</script>


<script type='text/javascript' src='https://c.la8cs.salesforceliveagent.com/content/g/deployment.js'></script>
<script type='text/javascript'>
liveagent.init('https://d.la8cs.salesforceliveagent.com/chat', '572Z00000004CDa', '00DZ00000007yQv');
</script>


</body>
</apex:page>

 

When i go tp that page and click on the image nothing happend
dev.shiv1.3478599680068948E12dev.shiv1.3478599680068948E12

Are'nt you getting any pop up window after clicking on the image??? You need to check the button settings, agent configuration settings, depolyment settings before you click on the image.
RamzilCleoRamzilCleo

I configured Live Agent according to this,,

 

http://login.salesforce.com/help/doc/en/live_agent_setting_up.htm

 

I have done all the settings related to chat buttons, deployment and agent configurations