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LukashPLukashP 

Salesforce Knowledge - indexing files

Hello guys,

Can anyone tell me what kind of files can be indexed when added to an article ?

I mean I added a field of type 'File'.

I upload an attachment to article. What kind of files will be indexed to allow full text search ?

I know that *.doc will work, but what else ?

 

Best regards,

Lukasz

Best Answer chosen by Admin (Salesforce Developers) 
francoisLfrancoisL

Hi,

 

You can find here what is indexed by salesforce when you add a file in an article. 

 

https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_searching.htm&language=en

 

All Answers

francoisLfrancoisL

Hi,

 

You can find here what is indexed by salesforce when you add a file in an article. 

 

https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_searching.htm&language=en

 

This was selected as the best answer
LukashPLukashP

Thank you very much,

This answers my question.

 

Kind regards

StephenDavidsonStephenDavidson

I am trying to search pdf files attached to an article with no success.  The link to the article that you posted indicates that it is possible.  I must not have something configured correctly.  Is there a setting that causes the indexing to occur? 

LukashPLukashP

Are you sure that this PDFs are not in fact images? (like scanned versions of some printed documents) 

StephenDavidsonStephenDavidson

No, they are text.  I found some other posts that indicated a problem with 1.5 vs 1.4 pdf versions.  I converted a sample from 1.5 to 1.4 using ghostscript per someone else's suggestion and it worked like a charm.  My pdf is fully indexed.