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jagjitsingh@indivar.comjagjitsingh@indivar.com 

Ticketing

Hi

 

   How Ticketing System can be done in Salesforce  I want when user sends mail to an ID , he should receive instant reply with a ticket number.

 

Thanks

Best Answer chosen by Admin (Salesforce Developers) 
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Take a look at Email to Case, which allows an email to be sent to a designated address, and will result in the creation of a new case record, which in turn uses an auto-response template that can include the case number and further details.