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abhisheksharmaabhisheksharma 

Log a case in Salesforce Service Cloud Console

I know we can put interaction logs for an object in service cloud console that archive as task but I want to know if it can be modified to create a cases on a Contact.

Alternatively, is it possible to disable interaction log feature and enable similar functionality for cases.

Please let me know if anybody has tried.

 

Thanks!!!!

Best Answer chosen by Admin (Salesforce Developers) 
*werewolf**werewolf*

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*werewolf**werewolf*

You can't make the Interaction Log make objects other than Task.  You can, however, write a custom panel that creates cases if you want.

abhisheksharmaabhisheksharma

Thanks for your response!!!!

As you indicated that a custom panel can be created. Can you provide a little bit more information on that.

Do you mean creating a custom visualforce page for it? Actually I am not aware how to add custom page to console, any further help is much appreciated!!!

*werewolf**werewolf*
This was selected as the best answer