function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Scott BScott B 

Is there a way to trigger the case comment alert via the API?

I would like to fire the same alert to the case owner, etc. when adding a public case comment via the API as happens when a user adds a case comment via the SS portal.

Is this possible?

VikasVikas
Hi, Did you get the answer for this?

I have the same problem.

Please help if you have achieved this...
SuperfellSuperfell
In general the API does not fire emails like the app does, but the ability to do this is on its way.
VikasVikas
Thanks you for reply,

Is there anything very similar to SOAP headers for assignment rules? Or by when this is expected to be released?

Vikas Arora
SuperfellSuperfell
It will be a SOAP header, its being worked on, but i can't say when it will be available.