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Zueri3
max size exceeded on attachment upload
hi
I'm using axis 1.1 to create cases from emails I get and upload the attachments (as an attachment to the case).
this program has been running for a few months now and yesterday I started getting errors on (SoapBindingStub)x.create((SObject[])y) that tell me: "attachment data exceeded maximum size"
unfortunately, I am unable to reproduce the error; I successfully uploaded a file of 1 MB today while none of yesterday's files exceeded 150 KB.
I am not exactly sure what the message is about, so I checked the organisation's storage usage. the storage limit is well over 3 GB with ~1.4 GB currently used.
is it possible that the api erroneously checks used space with the default enterprise edition limit of 1 GB?
this is just about the only thing I could think of that might cause such an error (or maybe attachments may use only a certain %age of storage space? or a single user may use only a certain amount of space?)...
the really weird thing is that out of 10 items only 2 failed and 8 worked both before and after the failed ones and I can't really see any meaningful difference in the files. it's not even the biggest files that fail.
also, if it were some programming error / encoding problem, I'd expect all 10 to fail...
the same thing applies for the storage space limits, really. I'd expect the program to fail to upload anything if I had run into some kind of limit...
so, as you can see, I'm quite clueless...any help would be appreciated.
thanks in advance
I'm using axis 1.1 to create cases from emails I get and upload the attachments (as an attachment to the case).
this program has been running for a few months now and yesterday I started getting errors on (SoapBindingStub)x.create((SObject[])y) that tell me: "attachment data exceeded maximum size"
unfortunately, I am unable to reproduce the error; I successfully uploaded a file of 1 MB today while none of yesterday's files exceeded 150 KB.
I am not exactly sure what the message is about, so I checked the organisation's storage usage. the storage limit is well over 3 GB with ~1.4 GB currently used.
is it possible that the api erroneously checks used space with the default enterprise edition limit of 1 GB?
this is just about the only thing I could think of that might cause such an error (or maybe attachments may use only a certain %age of storage space? or a single user may use only a certain amount of space?)...
the really weird thing is that out of 10 items only 2 failed and 8 worked both before and after the failed ones and I can't really see any meaningful difference in the files. it's not even the biggest files that fail.
also, if it were some programming error / encoding problem, I'd expect all 10 to fail...
the same thing applies for the storage space limits, really. I'd expect the program to fail to upload anything if I had run into some kind of limit...
so, as you can see, I'm quite clueless...any help would be appreciated.
thanks in advance
If you can repro, please let us know, or post more details.
Thanks
I've logged a case with support, I'll post if I find out more...
Cloud Drop is One such App that is some what following the same logic in order to store any number and size of files that can
be associated with any salesforce object with Rackspace server.It also allow user to send very large size file as email attachment to particular contact/lead record.
Please check the following link for more information:
https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003IzEDEA0