function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
ssuede7ssuede7 

auto email notification

Does anyone know, is it possible to trigger the "contact" auto-email notification when creating a new case through the API?  I have just learned how to trigger an assignment rule, and that was fairly straight forward, I'm hoping there is a similar process for email???

Using API 5.0, Java / JSP App / Thanks in advance!

DevAngelDevAngel

Hi ssuede7,

You can't trigger that particular function directly from the api.

ssuede7ssuede7
Do you know of any work a rounds?
benjasikbenjasik

So you are asking about auto-response rules?

ssuede7ssuede7
Yes, I would like to trigger the autoresponce rules through the API
ssuede7ssuede7

trigger the email auto-response rules that is.