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ssuede7
auto email notification
Does anyone know, is it possible to trigger the "contact" auto-email notification when creating a new case through the API? I have just learned how to trigger an assignment rule, and that was fairly straight forward, I'm hoping there is a similar process for email???
Using API 5.0, Java / JSP App / Thanks in advance!
Hi ssuede7,
You can't trigger that particular function directly from the api.
So you are asking about auto-response rules?
trigger the email auto-response rules that is.