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MCunningham Winter 10 Release Case Assignment Workflow Failure
Since the release last weekend of Winter 10 into our sandboxes our solutions Case assignment rules no longer operate.
The solution uses several case assignment rules to assign and reassign Cases as they move through stages allocating them to different teams for completion.
Our production instance remains unaffected (*until release date 10th Oct no doubt) while UAT (our training instance) and DEV are now no longer operational.
HAS ANYONE ELSE SEEN THIS ISSUE?
That's so funny. I'm glad you put this post up.
I was going crazy attempting to figure out why my case assignment rule that said
IF case.recordtype = x, then assign to Y queue
was not working at all.
I have been experiencing this problem. Let me know when you find a resolution.
Ed
Way ahead of you - case was logged before this blog..
This problem has since been confirmed as an issue (inline editing not firing Case and Lead assignment rules) in Winter10 - and a fix has since been developed and pushed into our sandboxes.
Sandbox testing has confirmed the solution is valid - and we therefore expect no issues after the production deployment this weekend.