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neblinc Self Service portal - view case page : Creating a close button
In the self service portal, our customers can see the case list and view details of a case. Is there a way to customize the contents the customer sees on the view details page. I want to add a close button, to close the case.
I see the close and edit buttons in the 'Case' tab in my login. But, I could not find a way to configure the customer view of the page.
-Chandra.
The SSP is pretty limited. You can't add custom buttons, but you can add the ability for people to self-close cases by navigating to a solution.