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Nazeer AhamedNazeer Ahamed 

Custom Email Functionality design

Any of you have attempted to redesign the email functionality what Salesforce.com provides for any reason, the reason can be anything may because of user complaints or to add some more additional features as like below.

-          Cannot send email to Public group or queue members

-          Cannot create Distribution list

-          Cannot Save as draft

-          While Reply / Forward – add attachments to email directly from Case record (without download) etc