function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Itayb34Itayb34 

Case Comment "Created by"

We're using the Self-Service portal to manage cases. I'm Looking for a way to pull the "Created by" field from case comments, so I'll know if a SSP user or an internal SF user created the case comments. 

 

Is this possible?

 

Thanks!

 

Itay

RoyGiladRoyGilad

Hi Itay,

You could use a workflow on the case comment object that will update a check box (named: "SSP Case") in the case object.

 

Does that help?

 
Itayb34Itayb34

Hi Roy

 

This could definitely help. I'll use this field ("Created by SSP"checkbox ) to email.

I'm curious if it's possible to display the creator name in emails (whether it's a SSP user or an internal user), as there can be several internal users replying to the same case.

 

Thanks again

 

Itay