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dyndragon How do I turn off the automated call logging completely in the CTI adapter?
After using the CTI connector software to integrate our call center phone system with Salesforce and the call center feature, we would like to turn off the feature that automatically generates a call log in Salesforce. Is there a way to do this?
The only documentation I can find is http://wiki.developerforce.com/page/Troubleshooting_Your_CTI_Adapter#Can_I_remove_the_whole_call_log_area.3F
where it talks about the bCallLog variable hiding the call log area. However, it doesn't necessarily state that making that variable false will actually stop the auto creation of call logs--just that it hides the call log area in the softphone.
I also note that our users using the Service Cloud Console don't have this problem where call logs (now called interaction logs) are generated automatically. This makes sense based on other documentation I read.
How can I stop the CTI connector from automatically generating call logs?