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bkk130bkk130 

Automatically add Solution Details upon Closing a Case

We sometimes associate Solutions to a Case through a related list. I would like to automatically append the Solution Details to the Closed Case Comments when closing a case. This would need to be performed when clicking this "Close" case button. Any ideas how to accomplish this? url passing, trigger etc.? Any help is much appreciated

Sonam_SFDCSonam_SFDC

Hi,

 

I would suggest you the following approach:

 

1)Create a custom Close Button (remove the standard close button from the  page layout and add this custom button to the page)\

2)Add a vf page where the user would be able to add values to the fields necessary to be entered at the time of case closure plus they would be able to search for solutions to add to the case.

 

Following links might prove helpful:

http://www.youtube.com/watch?v=kiCbsoOF6so

http://rjpalombo.com/2012/04/override-a-standard-salesforce-page-with-visualforce/