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cpo87cpo87 

Custom Hyperlink - Create an event from case hyperlink (works when not in service console)

I have created a custom hyperlink that only works when you aren't in the service console. The hyperlink is on my case page layout.

 

Here is the link -

 

https://na5.salesforce.com/00U/e?aid=02370000001LDFh&anm=Operations+System+Alert+Calendar&evt5={!Cas..."500"&evt3={!Case.CaseNumber}&retURL=%2F00U%2Fc%3FcType%3D1%26cal%3DOperations%2BSystem%2BAlert%2BCalendar%26cal_lkid%3D02370000001LDFh%26cal_lkold%3DOperations%2BSystem%2BAlert%2BCalendar&what_id=" &{!Case.Id} , "Create Event")&isdtp=vw

 

This works perfectly well. It populates the event subject, the related to case, and assigns to a public calendar.

evt5 = subject

evt3_mlktp = related to object

evt3 = case number

 

Does anyone out there know why this would not work when you are in the services console application?  The hyperlink brings up a new event page but doesn't pass any parameters and doesn't associate to the public calendar.  Salesforce support just says that custom links aren't supported by SF.

 

Thanks,

 

Christian

Vinita_SFDCVinita_SFDC

Hello Christian,

 

Please refer the following link for a better understanding on the behavior of custom links/buttons in service cloud console:

 

https://success.salesforce.com/ideaView?id=08730000000YKxYAAW

 

http://boards.developerforce.com/t5/Formulas-Validation-Rules/Hyperlink-in-Service-Cloud-Console-not-open-new-tab-or-subtab/td-p/309735

 

Hope it helps!