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Orion@gmail.com Entitlements Issue
I really want to deploy the entitlements process since it would assist with both order SLAs and Case SLAs however we have one really big problem. The Entitlements can only viewed when assigned to the Account. In a typical business environment this would work fine but for our needs it doesn't work. We resell Sprint services and phones to coporations however we get orders from individuals that would not tied to an account. Due to other restrictions the individual's name would have to the Account name.
We are trying to implement the Entitlements based on the type of problem that is being reported. All our customers/clients recieved the same service however the process per problem is different itself. This is just as important as the account level. I could use some suggestions on the best implementation that doesn't require entering an entitlement for 1300 plus accounts and creating a logistics nightmare.
Thanks,
Rachael