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CproCpro 

Live Agent - how do I automatically get contact record associated w/ the chat visitor?

Context:

  • We are using Live Agent to have our support team interact w/ our customers
  • We have a custom .Net web solution that will host the Live Agent chat button
  • A customer will authenticate in the .Net web app before initiating the Live Agent chat session

 

Questions:

  1. When the support rep picks up the chat session in Live Agent console, how can I have Contact record for the chat visitor automatically come up?
  2. Do we need to pass variable via JavaScript to Live Agent?  How does that impact the Deployment code from LiveAgent?