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rveselinov Creating a private Case comment
Hello,
I am looking for suggestion to be able to create a new case comment from within the case detial page based on certain criteria (etiher a custom drop down list, exisitng drop down list, custom button, etc). For example, a custom button to create a new private comment with body containing predefined information for 'n' different choices made from a dropdown list.
One suggestion was to use a flow and gather the case.id from the user but I would like this to be done automatically when your are viewing the case detail page.
Regards
I am looking for a similar functionality... were you able to implement?