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cticodercticoder 

CTI Toolkit and Person Account fields

Using 4.03 toolkit, our org is enabled for Person Accounts yet when I set up the inbound Softphone Layout for Person Account and fields, the CallOptions WSDL does not return Person Account or configured fields (only other object/fields configured such as Case).

 

Does this version work with Person Accounts or is there additional configuration that needs to be performed?

 

Thank you in advance.

 

BTW: Using Account does return fields and operate as expected except fails to display those fields that are identified as Person Account fields.

vinay.naiduvinay.naidu

Hi,

 

This is a known issue for SFDC. Kindly have a look at this.

https://success.salesforce.com/issues_view?id=a1p30000000SyPsAAK

 

Thanks!

Vinay