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Web-to-case and Email-to-case

What is Web-to-case and Email-to-case With example?

 

 

 

Thanku,

SFDC-Learner

Best Answer chosen by Admin (Salesforce Developers) 
ibtesamibtesam

Brief description of each will be

 

Web to case :

A web form will be generated from salesforce and will be put in your website. users will come and fill in some fields and click on save, a case will be created in your salesforce instance.

 

http://ap1.salesforce.com/help/doc/en/setting_up_web-to-case.htm

 

Email to case :

You configure email to case functionality in your salesforce instance, a email id will be generated.

you share this email id and when anybody mails to this email id, a case will be created in your salesforce instance.

 

https://ap1.salesforce.com/help/doc/en/customizesupport_email.htm