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Web-to-case and Email-to-case
What is Web-to-case and Email-to-case With example?
Thanku,
SFDC-Learner
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What is Web-to-case and Email-to-case With example?
Thanku,
SFDC-Learner
Brief description of each will be
Web to case :
A web form will be generated from salesforce and will be put in your website. users will come and fill in some fields and click on save, a case will be created in your salesforce instance.
http://ap1.salesforce.com/help/doc/en/setting_up_web-to-case.htm
Email to case :
You configure email to case functionality in your salesforce instance, a email id will be generated.
you share this email id and when anybody mails to this email id, a case will be created in your salesforce instance.
https://ap1.salesforce.com/help/doc/en/customizesupport_email.htm