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Amritesh Singh
Problem while using email template for cases in service cloud console
hello folks,
I am using service cloud console for case management .Now when i use Email template to reply for any email, and when i see that mail in my outlook, i cant reply to that address.means it is not showing to address when i click reply button in outllok but its working fine in Gmail.
Now when i reply from SFDC to outlook for cases without using template,and when i click reply button in outlook then i can see to address there.
Problem occurs only when i m use email template.
Need help ASAP !!!