+ Start a Discussion
Amritesh SinghAmritesh Singh 

Problem while using email template for cases in service cloud console

hello folks,

 

I am using service cloud console for case management .Now when i use Email template to reply for any email, and when i see that mail in my outlook, i cant reply to that address.means it is not showing to address when i click reply button in outllok but its working fine in Gmail.

 

Now when i reply from SFDC to outlook for cases without using template,and when i click reply button in outlook then i can see to address there.

 

Problem occurs  only when i m use email template.

 

Need help ASAP !!!