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sf_vkumarsf_vkumar 

Is it possible to download a knowledge article as PDF?

Hi,

 

Is it possible to download a knowledge article as a PDF? Moreover I want it to become an email attachment automatically. I do not see this as a standard feature in SF. Is it possible using Apex or any otherway Or am I just missing a standard feature that is already there?

 

Kindly Help

Ashish_SFDCAshish_SFDC

Hi Sf_vkumar,

Yes you can but you may have to put the logic(APEX Class) in a custom button and override with a VF page.
See the links might help.
How to Create Word, PDF or Excel Files with Salesforce Data: http://salesforcesource.blogspot.in/2009/04/how-to-create-word-pdf-or-excel-files.html
Rendering a Page as a PDF: http://www.salesforce.com/us/developer/docs/pages/Content/pages_quick_start_renderas_pdf.htm
Customizing Salesforce Knowledge Settings: http://na1.salesforce.com/help/doc/en/knowledge_settings.htm

Regards,
Ashish
wt35wt35

I am not sure what your business requirement is exactly, but there is an out-of-the-box feature to send Knowledge Articles that were attached to a case as PDF attachments:

http://login.salesforce.com/help/doc/en/cases_send_articles.htm

 
martin@TTTmartin@TTT

Hi - in regards to the PDF that is attached to a case and emailed is it possible to change the formatting of this PDF??

 

Thanks
Ashish_SFDCAshish_SFDC

Hi Martin, 

 

The pdf cannot be edited but if the original article or email template can have HTML in it which can be formatted. 

See the links in the above posts. 

 

Regards,

Ashish

 
martin@TTTmartin@TTT

Hi

 

I found the below link after some investigation. is this not how you edit PDFs?

 

https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_article_templates_custom.htm&language=en_US

 

Thanks

 

Martin
Ashish_SFDCAshish_SFDC

Hi Martin, 

 

This link explains how to edit Articles as I had mentioned but not pdfs. 

 

Regards,

Ashish