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lvs_tcslvs_tcs 

Lost password and email access for DE sys admin account

I've lost my password for my Salesforce DE. The email address was a corporate account which is no longer valid and I missed to change it. Don't have access to any other user account. Is there hope?

 

I have:

 

  • the username
  • access to the email address which is my username (not the email associated with it)
  • security token associated with the account
  • a lot of development on this org!

Don't have:

 

  • password
  • access to the email address associated with the login
  • ideas!
Alok_NagarroAlok_Nagarro

Hi,

 

First try to login from network which you used earlier to login this org (in this case you'll not face security challenge and not ask to varification code) and then try ot change email. If it's not possibe then the only solution to log a case in salesforce.

 

 
lvs_tcslvs_tcs

Hi Alok,

 

Sorry I should've been clearer. I've lost the password too, which is my first problem. I've since edited the question to add this detail.

 

~LVS
Alok_NagarroAlok_Nagarro

Hi,

 

You have only option to contact salesforce.com support team. For that you can use another dev org goto --> Help -->

Click on Contact Support. From here you can call to or lag a case.