+ Start a Discussion
simwr77simwr77 

Salesforce for Outlook (Email To Case OnDemand) - Case Owner assignment

With Spring '12 you can now create a case from outlook using the Salesforce for Outlook plugin.

Can I assign the Case owner with user that is using Salesforce for Outlook?


I have not assignment rule and by default the ticket is assigned to "Default Case Owner" and I cannot force the owner by trigger because it's execute with the user specified in "Support Settings-> "Automated Case User"

 

I appreciate any suggestions

Thanks

 

Simone