You need to sign in to do that
Don't have an account?
simwr77
Salesforce for Outlook (Email To Case OnDemand) - Case Owner assignment
With Spring '12 you can now create a case from outlook using the Salesforce for Outlook plugin.
Can I assign the Case owner with user that is using Salesforce for Outlook?
I have not assignment rule and by default the ticket is assigned to "Default Case Owner" and I cannot force the owner by trigger because it's execute with the user specified in "Support Settings-> "Automated Case User"
I appreciate any suggestions
Thanks
Simone