Hi,

We have a custom CTI solution that was integrated with Salesforce Tookit 2.0.x and was working proerly. We have integrated our solution with Salesforce CTI Toolkit 4.0 and are having an issue with the Conference. Following describes the scenario:

1. Agent receives an incoming call.

2. Agent clicks on "Conference" button and selects the agent/phone# for the outbound call

3. Agent clicks on "Initiate Conference" 

At this time the incoming call is on line 1 and the outbound call is dialed on line 2. While the outbound call is not accepted (i.e., the phone is ringing for the other agent/phone num) the "Complete Transfer" button is visible on line 1. The "Complete Transfer" tab disappears as soon as the "other agent" answers the outbound call and line 1 is now put on hold. (and Converstaion on line 2 proceeds). Thus conferencing is no longer available after the outbound call is answered.

If the "Complete Transfer" button is pressed right when the outbound call is answered the conferencing works and all parties are connected.

Anybody experienced this kind of issue while integrating with CTI Toolkit 4.0? Any changes in thread timers, refreshing the UI, etc.? (while I dig our backend code for the RCA)

thanks

aksTech1