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cticodercticoder 

CTI Softphone: Implementing Call Center User Command Messages

Original questions was

 

Hi
I am trying to extend Salesforece CTI softphone to pass custom commands to our CTI system.
In salesforce_cti_developer_guide.pdf page 33 is section about "Implementing Call Center User Command Messages", this section shows how to process user command message, but doesn't tell who can send this message from Salesforece CTI softphone  UI.

Really simple just need to add new button to Salesforce CTI softphone and send custom command.
Thank you
CTI Coder

Best Answer chosen by Admin (Salesforce Developers) 
*werewolf**werewolf*

What's your question about that?  See this link here about how to add a button to CTI.

All Answers

*werewolf**werewolf*

What's your question about that?  See this link here about how to add a button to CTI.

This was selected as the best answer
cticodercticoder

Thank you,

 

I managed to add button to UI before, just did not check under debuger that comand is sent.

 

By adding    CCTIButton* pCustomCommand= pForm->AddButton(L"Custom1");

 

OnClick I will recieve command -> "Custome1" in UIHandleMessage as per documentation.

 

I thought I have to do some special binding.

 

2nd, posting on IE9 has dramas, actual post doesn't show up.

 

I will mark this as answered, once again thank you for such great support.

 

CTICoder