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kfm2012kfm2012 

Changing Case owner to a queue and email notifications

I set up a new Case queue that will be used to assign cases to a particular team based on the request.  The queue is setup with 'send email to members' as checked so I would think this would automatically email the case team if any cases were assigned to this queue.  But when we go to a case and assign the case to a queue, the 'send notification email' is not checked by default.  But when you change the owner to a user, the checkbox is checked by default.  How do we set this up so that queue members are automatically emailed if something is assigned to their queue?  I can't leave it up to users to always check that box - we'll have some critical cases missed.  Help would be appreciated.  thx

MrTheTylerMrTheTyler

Howdy,

 

  If you are unable to find a standard solution, this can certainly be achieved by way of an apex trigger.

 

 

Kind Regards,

 

Tyler Hudson
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