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kfm2012 Changing Case owner to a queue and email notifications
I set up a new Case queue that will be used to assign cases to a particular team based on the request. The queue is setup with 'send email to members' as checked so I would think this would automatically email the case team if any cases were assigned to this queue. But when we go to a case and assign the case to a queue, the 'send notification email' is not checked by default. But when you change the owner to a user, the checkbox is checked by default. How do we set this up so that queue members are automatically emailed if something is assigned to their queue? I can't leave it up to users to always check that box - we'll have some critical cases missed. Help would be appreciated. thx
Howdy,
If you are unable to find a standard solution, this can certainly be achieved by way of an apex trigger.
Kind Regards,
Tyler Hudson
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