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PauloPaulo 

Auto response rules not working for leads inserted by api

I'm using web api 4.0 to insert a lead and trying to trigger the auto response email when a new lead is generated. Lead is created but no email is sent back to customer. My question is does auto response rules work for api? If not what are the work arounds?
DevAngelDevAngel

Hi Paulo,

The auto-response rules are only for web to lead process.  Since you are using the API to create the lead, you could generate your own email after successfully creating the lead, then send it using your own smtp server.

 

 
ratoruratoru

Hi Dave,

Can the auto-response rules be used by case prosess?

I'm using Sforce API ver.4.

thanks,

Ratoru.