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elgutierelgutier 

CTI - Agent Status

Hello all,

 

I was wondering if anyone could help me on the following:

 

I have installed a CTI in my Organization and I was requested to update the status of the Call Agent or to add an additional reason when the status = Not ready for calls.

 

I saw in a Salesforce video that this is possible, but I don´t know how to do it. 

 

http://www.youtube.com/watch?v=36k7iwnYYfM

 

Could anyone help me please?

 

Thank you.