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Quick email button from custom object works, but can't find parent account contacts
I have a custom object called "Field Support Request" that has a link to the Account record. In that custom object's layout, I have a one-click Email button that fills in the primary contact's name & selects a template. HOWEVER what it's not doing is, when I click on Additional To: or CC:, it doesn't locate all the other Contacts in the account. Only my coworkers.
What would I tweak so this RELATES itself to the custom object, but LOOKS for contacts n the parent account? Possible? Thanks!
location.replace('/email/author/emailauthor.jsp?retURL=/{! Field_Support_Request__c.Id }&p3_lkid={!Field_Support_Request__c.Id}&rtype=003&p2_lkid={! Field_Support_Request__c.Primary_Account_ContactId__c }&template_id=00X70000001by0h');