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PatlatusPatlatus 

Is it possible to monitor forwarding email or errors during email delivery by salesforce?

I know that you can monitor if user has read email sent by SalesForce and even how many times the email was viewed.

Is it possible to monitor forwarding email or errors during email delivery by salesforce also?

For example, I send an email from SalesForce and I want to know if user has forwarded that email to anyone.

Or, if there were mistake in user email and email wasn't delivered can I track that using SalesForce?

Or, if mailbox of recipient is full, can I track that using SalesForce?

Sonam_SFDCSonam_SFDC

Hi,

 

Through Salesforce Email logs you can understand if the message to the reciepient was deleievered or not.

The log also shows if the mail was not deleievered and if there was an error the server got from recieving end..

 

Would suggest you to go through the followings docs which describes about email logs:

http://ap1.salesforce.com/help/doc/en/email_logs.htm

http://ap1.salesforce.com/help/doc/en/email_logs_format.htm

 

For the bounce backs one can get if the Contact/lead email address is incorrect - there is a feature in Salesforce called Bounce Management:

http://ap1.salesforce.com/help/doc/en/emailadmin_deliverability.htm

https://success.salesforce.com/answers?id=90630000000h3P7AAI

 

With this functionality, Salesforce can detect if the mail sent to a contact(the first time) was deleievered correctly or not.

if there is a bounce back - Salesforce will give you an alert notifying that the mail bounced and will throw an error if you try to send an email back to the same wrong email address the next time.

 

Hope this info helps!

 
PatlatusPatlatus

From your reply it seems that there is possibility to find out if any error occurred during email delivery.

It is still a question whether this can be performed not manually but using some apex code.

Also I didn't understand if we can either manually or automatically using apex code detect if email sent from salesforce was forwarded to other recipients.

It seems you haven't mentioned about it in your reply.

I am still interested in answer.
Alex Raja 11Alex Raja 11

Hi Sonam/Patlatus, 
I would like to know about the outcome of this query. Were you able to achieve auto monitoring logic for mail responses?

 

And I have another query on the same topic.
I'm implementing a common mail domain name, where my clients mail to that, inturn that is forwarded to Salesforce ( because we are trying to avoid bnc.salesforce.com value in the mailbox and show only company domain name). So in BCC we would be attaching the mail sender address, so that my salesforce user replies to them.
The question is, if the user again replies to the mail, it will be sent to the user's mailbox, as he will copied in BCC, but does that also have message id encoded so that mail attaches to the same record?

Thanks.