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SalesforceDF2011 Sending attached articles when case is closed
Hi there,
Is there a way to achieve this in SF.
When you close the case the Article does not attach to the email. The User has to go back in and Send An Email from Activity History. I tried creating a workflow rule on status "closed" and included the "Attach article as pdf" merge field in the email template, but it did not attach the article. Does anyone know how this can be achieved.
Thanks!