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pupilstuffpupilstuff 

Case Status field should be read only

Hello,

 

Can I make the Case status field read only for every user . If not then any workaround for this ?

 

 

Thanks

Mayank Jain

b-Forceb-Force

Case status field is standard field and we can not make this as read only.

 

but as workaround we can define validation rule on this field.

When status is changed from UI , show error message .

 

ISCHANGED(status)

 

Thanks,

bForec

Frank GloverFrank Glover
Workaround:
Create a Workflow Rule

Edit Rule

ForceStatusNew.

Evaluation Criteria

Evaluate the rule when a record is:created

Rule Criteria

Case:Status > Not Equal To > New

Save...

Immediate Workflow Actions

Choose

Field Update Edit

Case > Case: Status > New

Save..

What this does, is no matter what is chosen at creation, it will default to NEW, then after, whomever has access to cases that are aready created can make status changes as needed.

* Choose this as the best awnser if this solution worked for you.