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DHO_604
Bypass the choose case record type page when creating case on customer portal
Dear gurus:
How do I set up salesforce to bypass the choose case record type page when creating case on customer portal
TIA,
D
D,
You would want to set it such that the Customer Portal user only has a single record type available on the user. That way the user would default to that record type and the page would be bypassed. You can do this by
Then the Customer Portal User will automatically create a case in the only Record Type available to them
Hope this helps.
Jay
All Answers
D,
You would want to set it such that the Customer Portal user only has a single record type available on the user. That way the user would default to that record type and the page would be bypassed. You can do this by
Then the Customer Portal User will automatically create a case in the only Record Type available to them
Hope this helps.
Jay
Thanks Jay!
Works like magic, no coding required!