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SushiSushi 

Changing Email To Case HandleMessage method

Hi,
 
Can anbody tell me i want to make a substantial number of changes in email to case Handle Email Message say for example instead of getting attachments in EmailMessages Attachments i want to make attachments in "Case" attachements and a few more changes like filling up certain case fields with some data
 
 
Thanks and Regards
 
Sushi
"Let the knowledge flow direction doesnot matters"
ChrisS_SFDCChrisS_SFDC
Take a look here for an example of how to customize the agent.